We express our gratitude for choosing to make a purchase at Royal Customify!

We offer a 100% free replacement in the event of manufacturing defects.

We are committed to assisting our customers to the fullest extent possible and, therefore, have implemented a flexible cancellation policy.

We extend the option for a refund and/or exchange within the initial 10 days following your purchase. Should the 10-day period elapse, regretfully, we are unable to provide a refund and/or exchange of any nature.

This Cancellation and Refund Policy delineates our established procedures concerning the cancellation of orders and the reimbursement process for purchases conducted on our website.

1. Order Cancellation:- 

  • In the event that you find it necessary to cancel an order, we kindly request that you initiate the cancellation within 24 hours of placing the order. For cancellations made within this stipulated timeframe, a full refund of the entire amount will be processed. Please be advised that if the cancellation request is submitted after 24 hours, we are unable to accommodate the request, as the manufacturing process commences at that point. For any cancellation inquiries or requests, please feel free to contact us at info@royalcustomify.com. Your understanding in adhering to these procedures is greatly appreciated.

2. Refund Eligibility:- 

  • Refunds will be processed for cancellations or returns that meet the specified eligibility criteria. To qualify for a refund, the following conditions must be met:
  1. The cancellation request is submitted within the designated timeframe.
  2. The product is returned in its original condition, unused, and in its original packaging.

3. Refund Process:- 

  • Upon the approval of a cancellation or return request, refunds will be initiated through the original payment method. Kindly allow a period of 14 business days for the refund to be reflected in your account. Your patience during this processing period is sincerely appreciated.

4. Eligibility For Refunds And Exchanges:- 

  • The item in question must remain unused and maintain the identical condition in which it was originally received.
  • The item is required to be in its original packaging.
  • To finalize your return, we necessitate a receipt or valid proof of purchase.
  • Refunds are applicable solely to regular-priced items; sale items are ineligible for refund.
  • If the specific item was designated as a gift during the purchase and subsequently shipped directly to you, a gift credit equivalent to the return’s value will be issued.

5. Non-refundable items:-

Certain items are deemed non-refundable, inclusive but not limited to:

  • Products that have been customized or personalized.
  • Products displaying indications of use or damage are ineligible for a refund.
  • Items categorized as clearance or on sale are excluded from refund eligibility.
  • The item is expected to be in a condition identical to that in which it was originally received.
  • The item is required to possess all original tags, labels, and accessories, which must remain attached.
  • Should you receive a damaged product, rest assured that we accept returns under such circumstances.

6. Return Shipping:- 

  • In the event of an approved return, the customer assumes responsibility for the return shipping costs, unless the return is attributed to an error on our part or concerns a defective product.

7. Damaged or Defective Products:- 

Should you receive a damaged or defective product, kindly contact us at info@royalcustomift.com within 10 business days of receiving the item. We will furnish you with detailed instructions for returning the product, and upon assessment, we will facilitate either a replacement or a refund according to your preference. Your prompt communication within this stipulated timeframe is essential to ensure the timely resolution of the matter.

8. Changes to Refund Policy:-

  • We retain the right to periodically update and modify this Cancellation and Refund Policy. Any such changes will become effective upon the posting of the revised policy on our official website. We recommend reviewing this policy periodically to stay informed about any alterations. Your continued engagement with our services following the implementation of changes implies your acceptance of the updated policy. We appreciate your attention to this matter and assure you that any adjustments made are with the aim of improving and aligning our policies with the evolving needs of our customers and industry standards.

9. Partial Refunds Are Granted (If Applicable):-

  • Items not meeting the criteria of being in their original condition, being damaged, or missing parts for reasons unrelated to our error, are ineligible for a refund.
  • Additionally, returns beyond 10 days from the date of delivery will not be accepted.
  • Upon receiving and inspecting your return, we will notify you via email about the status of your refund approval or rejection.
  • If approved, the refund will be processed, and the credit will be automatically applied to your original method of payment or credit card within a specified timeframe.

10. Late or missing refunds:- 

  • If, for any reason, you have not yet received your refund, we recommend the following steps:
  1. Verify your bank account for the status of the refund.
  2. Contact your credit card company, as there may be a delay before the refund is officially posted.
  • If, after completing the above steps, you still have not received your refund, please contact us at the following email address or phone number: [Email] / [Phone Number]. We appreciate your cooperation and patience as we work to address and resolve any issues regarding your refund.

11. Shipping:- 

  • Kindly refrain from returning the product to the manufacturer. It is imperative that the item be sent to the following address (relevant address).
  • You are solely responsible for covering the incurred shipping costs associated with the return of your item.
  • Shipping costs are deemed non-refundable. In the event of a refund, the incurred return shipping cost will be deducted from the total refund amount.
  • The duration for the exchanged product to reach you may vary based on your geographical location.
  • Please be advised that we cannot guarantee the receipt of your returned item.

12. Contact US:- 

  • If you have any inquiries or concerns regarding our Cancellation and Refund Policy, please do not hesitate to contact us at +91 9512000760 or via email at info@royalcustomify.com.
  • Note: This Return & Refund Policy exclusively applies to transactions conducted through www.royalcustomify.com.

By completing a purchase on our website, you expressly agree to abide by and accept the terms outlined in this Cancellation and Refund Policy. Your understanding and adherence to these provisions are integral to a harmonious and transparent business relationship.